What type of problem are you having? Air Conditioning HeatingNext »What type of Air Conditioner Problem are you having? My AC isn’t working. My AC is making a strange noise.« BackNext »This can be Caused by your Thermostat:Solution: Make sure your thermostat is turned OnSet 3 degrees below room temperatureTurn Cool, not fan or heatIf the thermostat screen is blank, then the battery is dead. Replace the battery.Did that solve your problem? Yes No« BackNext »Your Air Filter May be Dirty.Check yours and change if visibly dirtyDid that solve your problem? Yes No« BackNext »Is your outdoor unit running? Yes No« BackNext »Your AC’s circuit breaker may have been tripped:Here’s what to do: Find your breaker box and look for the circuit labeled “air conditioner”Try flipping that circuit to “off” and then “on”Give your air conditioner a couple minutes and see if it comes on nowDid that solve your problem? Yes No« BackNext »Is there air coming out of your vents? Yes No« BackNext »Is there Ice on your Outdoor Unit? Yes No« BackNext »Is there air coming out of your vents? Yes No« BackNext »Is there Ice on your Outdoor Unit? Yes No« BackNext »Awesome!! Glad we were able to help you solve your problem. We’ll be here if you need us again.« BackSounds like you need expert care.Please turn off your system and get professional help.Schedule your repair appointment« BackWhat type of heating problem are you having? My heater isn't working My heater is making a strange noise There's a strange smell when my heater runs« BackNext »What type of heater do you have? Gas Furnace Heat Pump« BackNext »This can be Caused by your Thermostat:Solution: Make sure your thermostat is turned OnSet 3 degrees below room temperatureTurn Cool, not fan or heatIf the thermostat screen is blank, then the battery is dead. Replace the battery.Did that solve your problem? Yes No« BackNext »This can be Caused by your Thermostat:Solution: Make sure your thermostat is turned OnSet 3 degrees below room temperatureTurn Cool, not fan or heatIf the thermostat screen is blank, then the battery is dead. Replace the battery.Did that solve your problem? Yes No« BackNext »What best describes your heating problem? No air is coming out of the vents Air is coming out of the vents, but it's not warm« BackNext »Make sure power is getting to the furnaceTry this: Check your home’s electrical panel. Flip the furnace’s circuit to “off” and then “on” again.Look for a switch (like a light switch) near your furnace and make sure it is set to "on".Did that solve your problem? Yes No« BackNext »Is your outdoor unit running? Yes No« BackNext »Is there ice on your outdoor unit? Yes No« BackNext »Your heat pump’s circuit breaker may have been tripped.Here’s what to do:Find your breaker box and look for the circuit labeled “heat pump” or “air conditioner”.Try flipping that circuit to “off” and then “on”.Give your heat pump a couple minutes and see if it comes on now.Note: If your heat pump is regularly tripping your circuit breaker, contact us immediately as there is a larger problem.Did that solve your problem? Yes No« BackNext »Is there ice on your outdoor unit? Yes No« BackNext »Is the noise coming from the outside or inside unit? Inside Outside« BackNext »What type of heater do you have? Gas Furnace Heat Pump« BackNext »Is there steam coming from the unit, as well?Here’s what to do:This is your heat pump's normal defrost mode.« BackWhat type of smell? Burning Smell Gas (rotten eggs) A moldy smell (like a dirty sock or locker room) Other« BackNext »Did you just turn your heater on for the first time this winter? Yes No« BackNext »This is likely normal.The smell should go away in a few minutes.Contact us if the smell persists.« BackTurn off your furnace now!There could be a dangerous gas leak in your home. Turn off your furnace immediately and contact a heating repair person.« BackYou need your regular maintenanceThis is usually caused by a dirty coil and/or lack of regular maintenance on your heater.« Back
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