Privacy Policy & Terms

Last Updated: March 2025

1. Introduction

Welcome to Chills on Wheels Heating & Air Contractors Inc. (“Company,” “we,” “us,” or “our”). We value your privacy and strive to protect your personal information in compliance with all applicable laws and regulations. This Privacy Policy explains how we collect, use, protect, and disclose your personal information when you visit our website (https://chillsonwheels.com/) or otherwise interact with our services, including our mobile messaging service.

2. Information We Collect

• Personal Information: We may collect personal information that you voluntarily provide to us, such as your name, email address, phone number, and any other information you choose to provide.
• Automatically Collected Information: When you visit our website, we may automatically collect information such as your IP address, browser type, referring website addresses, pages visited on our site, and the dates and times of those visits.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To respond to your inquiries and provide the services or information you request.
• To schedule appointments and provide updates related to our services.
• To improve our website functionality, user experience, and overall service quality.
• Mobile Messaging: To send text messages regarding your service requests, appointment confirmations, updates, and relevant notifications (message frequency may vary). Message and data rates may apply.

4. Data Protection and Sharing

We take your privacy seriously and use industry-standard security measures—such as encryption, firewalls, and secure server hosting—to protect your data from unauthorized access.

Important:

• No Sharing or Selling of Phone Numbers: We do not share, sell, or rent phone numbers or texting opt-in data to third parties or affiliates for marketing or promotional purposes.
• We may share information with trusted third-party service providers to facilitate our services (such as sending text messages on our behalf), but only for business operational reasons and in compliance with this Privacy Policy.

5. Your Choices and Opt-Out

• Opting Out of Mobile Messaging: You can opt out of receiving mobile messages from us at any time by replying “STOP” to any text message you receive from us. You may also contact us at (844) 688-COLD to request removal from future messaging.
• Opting Out of Other Communications: If you do not wish to opt in to messages about your request, please leave the relevant checkboxes or consent options unchecked during the submission or registration process. You can also opt out of email communications by clicking the “unsubscribe” link in our emails or by contacting us.

6. Cookies and Tracking Technologies

We may use cookies or similar tracking technologies to enhance your experience on our website. You can disable cookies in your browser settings, but note that doing so may affect certain functionality of the site.

7. Third-Party Websites

Our website may link to third-party websites for your convenience. We do not control those sites and are not responsible for their privacy practices. We encourage you to review the privacy policies of any websites you visit.

8. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that a child under 13 has provided personal information, we will promptly delete that data.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our services after any modifications signifies your acceptance of the revised Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Chills on Wheels Heating & Air Contractors Inc.

12724 Gran Bay Parkway W Suite 410

Jacksonville, FL 32258

(844) 688-COLD

Terms & Conditions

1. Acceptance of Terms

By accessing or using our website (https://chillsonwheels.com/) and related services, including mobile text messaging, you agree to be bound by these Terms & Conditions.

2. Company Information

• Brand Name: Chills on Wheels Heating & Air Contractors Inc.
• Services Provided: Heating, ventilation, and air conditioning (HVAC) services for homeowners and businesses.

3. Types of Messages

We may send text messages to:

• Confirm your requests or appointments.
• Provide updates on appointment scheduling or service status.
• Share important information about our services, including occasional promotional content or offers (if you have opted in).

4. Message Frequency and Cost

• Message Frequency: Message frequency may vary depending on your interactions and service updates.
• Message and Data Rates: Standard message and data rates may apply according to your mobile phone service provider.

5. Customer Care and Support

• For assistance, reply “HELP” to any message received from us or contact our customer support team at (844) 688-COLD.

6. Opt-Out Instructions

• Mobile Messaging: You can opt out of future text messages at any time by replying “STOP” to any message you receive. If you opt out, you may no longer receive updates on your service or appointment scheduling via text.
• Initial Opt-In: If you do not wish to opt in to messages about your request, please leave the opt-in checkbox unchecked on the relevant form or page on our website.

7. Intellectual Property

All content, trademarks, logos, and service marks on our website are the property of Chills on Wheels Heating & Air Contractors Inc. and are protected by intellectual property laws. You may not use any content without our express written permission.

8. Disclaimer of Liability

While we strive to provide accurate and timely information, we are not liable for any inaccuracies, delays, or damages resulting from use of our services or website. All use is at your own risk.

9. Governing Law

These Terms & Conditions and any disputes arising under them are governed by the laws of the jurisdiction where our principal business is located, without regard to conflict of law principles.

10. Contact Information

For questions regarding these Terms & Conditions, please contact us at:

Chills on Wheels Heating & Air Contractors Inc.

12724 Gran Bay Parkway W Suite 410

Jacksonville, FL 32258

(844) 688-COLD

By using our site and services, you acknowledge that you have read and agree to both our Privacy Policy and Terms & Conditions.